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Arbitration
Continued From Page 25
he decided to get his law
degree at the Université de
Montréal. “I went to law
school to become a journalist,” said Bienvenu. “I thought
[law] would be a good discipline to prepare me for this.”
As an articling student,
the Montreal native joined
Ogilvy Renault and put aside
all thoughts of journalism.
“I always enjoyed writing,”
he said. “I wasn’t sold on the
practice of law while
attending law school. When I
came into contact with the
practice, it all started to make
sense to me.”
Bienvenu, who chaired
Ogilvy Renault’s executive
committee until earlier this
year, took a brief hiatus from
the firm in 1982 to get his
master of laws from The Lon-
don School of Economics and
Political Science. His area of
interest: international busi-
ness transactions.
Pierre Bienvenu
Law school:
Université de Montréal
Called to the Bar:
1983
Career highlights:
1983 Received his LL.M.
from The London School of
Economics and Political Science
2010 Appointed to the
London Court of International
Arbitration — the only
Canadian member
2010/11 Presiding as
co-chair of the International
Bar Association’s North
American Forum
Coping with unprecedented demand
Stress
Continued From Page 24
reliability of these servers, it
would be near impossible for
Taylor’s team to quickly provide additional server equipment to handle the onslaught
of transactions.
The second group is made
up of customers who wish
to research information.
Specifically, people wanted
to look up elements of the
performing artists’ lives, their
discography, and the details
of specific recordings. Further, Sony wanted to have
people post information
about local events—and particular to Michael Jackson’s
situation — the location and
times for memorial services
and gatherings and celebrations of the musician’s life.
They wanted customers to be
able to express their sorrow,
pay tribute, and otherwise
share their grief or thoughts.
None of this information is
terribly sensitive or in need of
the PCI-level of data protection. Further, these types of
information look-up and
social postings were accounting for the majority of website
traffic in the days following
Jackson’s death. Taylor would
be unable to deploy server
resources to adequately cover
this need and maintain
adequate server delivery
requirements to the customers purchasing music.
As well, both systems had
to be readily available to the
changing demands of both
categories of customers.
Taylor’s solution to meet
the service delivery
requirements of Sony’s
customers: Have all of
Sony’s in-house public-facing server resources
devote themselves to the
handling of the music purchases. This decision meant
that he could leverage all of
their existing security and
PCI-compliant technologies
into delivery of orders and
proper handling of the credit
card processing.
ers automatically as needed
to keep up with the demand
for the look-up information.
Information system auditors have raging debates as to
how to properly govern and
secure information within
cloud environments, as much
of the information passes out
of the data owner’s direct
control. However, Taylor
didn’t have time to do proper
diligence on this, nor did he
care. EC2 wasn’t being
charged with sensitive infor-
Taylor’s solution to meet the service
delivery requirements of Sony’s customers:
Have all of Sony’s in-house public-facing
server resources devote themselves to the
handling of the music purchases.
“
Grant Rowson, CGA, CISA, CRISC
For the customers who
wanted to look up informa-
tion, Taylor realized that the
information was not sensitive
in its handling. What he
needed was a mechanism
that could dynamically add/
remove servers and replicate
content as needed to meet the
demand. To solve this, he
turned to cloud computing for
the answer, specifically,
Amazon Web Services’ Elastic
Compute Cloud (EC2).
Inquires to the Sony website
would seamlessly be passed
to the Amazon EC2 server
farm, which would add serv-
mation — that was happening
back on Sony’s own managed
servers. And the beauty is that
Sony only has to pay for the
server instances and hours
that are actually needed.
R. Grant Rowson, CGA, CISA,
CRIC is a frequent commentator and seminar presenter on
technology subjects.
